Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on June 26, 2019, 12:39:13 AM

Title: Cannot conference a route point
Post by: Leonxxx86 on June 26, 2019, 12:39:13 AM

Hi all, a call comes in from mobile to the IVR, agent answer the call and conference a route point, once instant call conference in WDE, RP gets released. we are using Cisco call manager. any idea why? thank you

Title: Re: Cannot conference a route point
Post by: cavagnaro on June 26, 2019, 01:40:35 AM

Mister Leon...I think you are not new here and always ask you for logs.
Please...improve that topic, do some homework first before asking for help

Title: Re: Cannot conference a route point
Post by: GregorV on June 26, 2019, 12:37:52 PM

Hi Leon...
cavagnaro is right, at least we need to know, what exactly does not work.
If this is the case: URS gets EventRouteRequest but does not start to handle the call then check URS option [b]route_consult_call[/b] and set it to true (verify that it does no harm elsewhere).

gregorv

Title: Re: Cannot conference a route point
Post by: Leonxxx86 on July 01, 2019, 01:35:39 AM

Thank you all, I have found this is related to Cisco call manager. I don't understand Cisco but I will provide more info as soon as I receive it