Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vvrm on July 02, 2019, 02:36:35 AM

Title: google cloud speech to text integration
Post by: vvrm on July 02, 2019, 02:36:35 AM

Hi everyone,

This may be a generic question but, has anyone integrated google cloud speech to text with genesys for capturing ivr and agent segments for analytical purpose? We are looking to capture ivr segment in real time and historical for agent leg. Thanks.

Title: Re: google cloud speech to text integration
Post by: cavagnaro on July 02, 2019, 02:34:45 PM

MCP last release already supports Google integration.
What is exactly your question?