Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on July 03, 2019, 06:30:52 PM

Title: Whatsapp license
Post by: cavagnaro on July 03, 2019, 06:30:52 PM

Hi guys
Do you know what license is consumed by WDE for whatsapp? Chat or custom media?
Thanks


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Title: Re: Whatsapp license
Post by: genesysguru on July 04, 2019, 09:51:51 AM

The documentation seems to imply Chat ...

Title: Re: Whatsapp license
Post by: cavagnaro on July 04, 2019, 01:28:31 PM

Yes, I think the same, can't find anything at Genesys side.
Would like to confirm


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Title: Re: Whatsapp license
Post by: hsujdik on July 04, 2019, 04:35:27 PM

Since the media type is whatsappsession, it probably consumes custom media...