Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on July 08, 2019, 07:50:13 AM

Title: BI Report (Hstorical Report ) issue
Post by: Noufal on July 08, 2019, 07:50:13 AM

Dears ,

Once after login to BI historical report i am not able to open any report .the report page tab stand on loading only nothing works (even refresh for date select )

can any one suggest me what would be cause ?

Title: Re: BI Report (Hstorical Report ) issue
Post by: gen_rtfm on July 08, 2019, 09:30:11 AM

Hi, which BI solution are you using? If it's interactive insights you might have a browser compatibility issue; we came across that recently - chrome had been updated and as a result interactive insights didn't work properly. If that's your case try using it from internet explorer.

Skickat från min F8331 via Tapatalk

Title: Re: BI Report (Hstorical Report ) issue
Post by: hsujdik on July 08, 2019, 08:17:32 PM

And I had one problem with the locale (language) set to anything different from English caused that. I don't really remember what solved, but check if you change it to English solves your problem. It haf to do with Date formatting in my case.