Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on July 08, 2019, 11:08:40 AM

Title: Agent Status Change Access
Post by: Noufal on July 08, 2019, 11:08:40 AM

Dear Experts


I have a requirement for Agent Status Change (not ready reason ) which should be done from Supervisors level and not from Agent  level .
any one can help suggest me the solution ?

Title: Re: Agent Status Change Access
Post by: cavagnaro on July 08, 2019, 11:26:36 AM

Develop an application for such custom requirement


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Title: Re: Agent Status Change Access
Post by: gen_rtfm on July 08, 2019, 01:57:07 PM

I think that you can using workspace supervisor features, this should be a good starting point:

https://docs.genesys.com/Documentation/GC/v852/Agent/super#How_do_I_manage_the_State_of_my_agents.3F

Weird link format, copied from phone browser - hope it works.
There should be an equivalent in the deployment guide stating how to enable the feature.

If the supervisors don't use workspace I guess you'd have to do a custom function like cavagnaro suggested.

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Title: Re: Agent Status Change Access
Post by: Kubig on July 08, 2019, 03:00:22 PM

In case you are using WDE application - check [url=https://docs.genesys.com/Documentation/IW/8.5.1/User/ChangeStateLogoff]https://docs.genesys.com/Documentation/IW/8.5.1/User/ChangeStateLogoff[/url]