Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: zeonjoseph on July 09, 2019, 02:47:13 AM

Title: RESOURCE_STATE_REASON - HARDWARE_REASON
Post by: zeonjoseph on July 09, 2019, 02:47:13 AM

Hi

In the Genesys database, the RESOURCE_STATE_REASON table has a few numbers listed down under the HARDWARE_REASON  column like 404. 481 etc.
Is there a list somewhere that tells us what these numbers mean

Thanks in advance

Cheers
Zeon

Title: Re: RESOURCE_STATE_REASON - HARDWARE_REASON
Post by: hsujdik on July 09, 2019, 03:22:52 AM

Assuming it is a sip server, that means the users are getting automatically not ready due to a failure to deliver the calls to their extensions (TServer\set-notready-on-busy = true on SIP Server options). Those are the SIP Response Status Codes (e.g. 404 - Extension Not Found - not registered - 481 - Transaction Terminated).