Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on July 11, 2019, 09:04:21 AM

Title: Call Audio issue
Post by: Noufal on July 11, 2019, 09:04:21 AM

Dear Experts,

we are having an issue with oneway audio  , and i have checked logs and found that call which had issue used different codec ... how could negotiate that codec on sip ??

Title: Re: Call Audio issue
Post by: cavagnaro on July 11, 2019, 11:33:40 AM

All I can say is search previous questions about the same thing


Enviado de meu SM-G9650 usando o Tapatalk

Title: Re: Call Audio issue
Post by: Noufal on July 14, 2019, 01:02:46 PM

actually the problem is once the caller connected to IVR its PCMA , after connecting to agent it become PCMU and having oneway audio issue

Title: Re: Call Audio issue
Post by: cavagnaro on July 14, 2019, 03:37:12 PM

Then change codecs or in your gateway or in agent side

Enviado de meu SM-G9650 usando o Tapatalk

Title: Re: Call Audio issue
Post by: Kubig on July 15, 2019, 09:09:57 AM

On Genesys SIP Server level you can enable the SDP application filter which will remove unnecessary codes from SDP. Or you can amend your configuration and set the appropriate (and required) codec(s) on all SIP based component like SIP Server, RM, MCP and WDE SE, etc.