Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Elías Villegas on July 26, 2019, 02:58:33 PM

Title: how to filter a widget to obtain a certain information in minutes or hours.
Post by: Elías Villegas on July 26, 2019, 02:58:33 PM

I'm working with genesys pulse , and pulse is catching all our agents and I only need a certain number of agents by hour. and example:

08:00 am to 13:30 pm - group a

13:30 pm to 20:30 pm - group b


Any idea?.