Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ciroesp_genesys on July 30, 2019, 08:24:19 AM

Title: Disable AMD calls for Campaign
Post by: ciroesp_genesys on July 30, 2019, 08:24:19 AM

Good morning,
I wanted to ask if this error ever happened to you on the 'Genesys Solution Control Interface':

ID 12-50146
Text AMD calls for Campaign Group 'Campaign' - All: 298; Confirmed: 0; False positive: 0;
Level Standard


I can't turn it off and I don't find any options for the outbound contact server

Thank you

Title: Re: Disable AMD calls for Campaign
Post by: gen_rtfm on July 30, 2019, 09:42:53 AM

Hi,

If you want to omit that from solution control interface logs then 1) change the logging options on ocs to not send standard to 'network'.

Or 2) use the log-extended section (I think it is) option on ocs application to reassign that event ID to another level. This variation keeps the network logging on the standard level but omits that specific event from the 'standard' level.

There is another topic here from a while back that explains the event reassignment with links to genesys documentation.

Hope it helps,

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Update with link to other topic:
https://r.tapatalk.com/shareLink?url=http%3A%2F%2Fwww%2Esggu%2Ecom%2Fsmf%2Findex%2Ephp%3Ftopic%3D6918%2E0&share_tid=6918&share_fid=68945&share_type=t

Title: Re: Disable AMD calls for Campaign
Post by: ciroesp_genesys on July 31, 2019, 02:08:49 PM

Thanks for this solution :D