Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ciroesp_genesys on July 31, 2019, 03:44:39 PM

Title: Message Server has lost connection to the Centralized Log Database
Post by: ciroesp_genesys on July 31, 2019, 03:44:39 PM

Good morning I find this error in the Solution Control Interface: 'Message Server has lost connection to the Centralized Log Database'
I have the following alarm:
Name Message Server Loss of Database Connection
Category Major
Description Message Server has lost connection to the Centralized Log Database.
Application MessageServer
Log Message Connection with DB Cluster lost

And the following log from the Message Server:
2019-07-31T17: 27: 31.057 Standard Server MessageServer GCTI-00-05021 Cannot stop process './dbclient_oracle_64', error code 146
  /./dbclient_oracle_64
    pid = 26960
    id = 163
    expiration_time = 2019-07-31T17: 27: 30
    client copy = 0
    DbClient name =
2019-07-31T17: 27: 31.067 Trace server MessageServer GCTI-00-04524 Client 'DbServerThread_app' disconnected
2019-07-31T17: 27: 31.106 Standard Server MessageServer GCTI-00-04504 Connection to DB Server 'DBServer' at host 'server', port 4050 lost
2019-07-31T17: 27: 31.106 Standard Server MessageServer GCTI-00-04505 Disconnected from DB Server 'DBServer'
[GCSDBStorage.cpp: 315] [CGCSDBStorage] Connection with DBCluster lost. Reconnect in 1000 ms
2019-07-31T17: 27: 31.106 Standard Server MessageServer GCTI-42-11051 Connection with DB Cluster lost
[GLMDBStorage.cpp: 1284] DEvent: nMsgID = 26 nStatus = 8 nRequestID = -1


I also do not see updates in the centralized logs

I tried to restart the applications without success, I ask for help

Thanks

Title: Re: Message Server has lost connection to the Centralized Log Database
Post by: cavagnaro on July 31, 2019, 03:55:10 PM

So...check network connectivity

Title: Re: Message Server has lost connection to the Centralized Log Database
Post by: ciroesp_genesys on August 01, 2019, 08:59:42 AM

Thanks,
I have this error after the upgrade of Message Server from 8.1.305 to 8.5.100 on the same machine.
From the version 8.5 the Message Server have the client for db connection embedded.
The problem is solved.