Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysnoob on August 15, 2019, 07:40:10 PM

Title: Question on - Importing rule into grat tool
Post by: genesysnoob on August 15, 2019, 07:40:10 PM

If i Import rules into GRat tool, will i lose the existing one's.

Currernty, I have some 32 rules in Grat meaning 32 different work items.
we are planning to implement 50 more, so i thought of using the import option to import all 50 together using xml file, the same file can be used for Test and production environment.

thanks in advance