Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on August 16, 2019, 02:10:23 PM

Title: WDE over RDP keyboard problem
Post by: cavagnaro on August 16, 2019, 02:10:23 PM

Hi guys
Any of you have faced an issue with WDE over RDP where it doesn't accept keyboard inputs?? I try to write for example at the login screen and nothing happens, but if I write into any other app it works fine...
I have a customer willing to use this for chat/email agents and can't figure out why this is happening...
Any ideas?

Title: Re: WDE over RDP keyboard problem
Post by: nonny on August 18, 2019, 09:28:33 PM

Out of curiosity what type of keyboard is it?

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Title: Re: WDE over RDP keyboard problem
Post by: cavagnaro on August 18, 2019, 10:08:40 PM

Was ES. Found at logs that by some reason couldn't detect the culture of Windows... Weird... So I had to change it to another and began to work... A net issue


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