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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on August 27, 2019, 04:27:33 AM

Title: Business Process import failed
Post by: gen_den on August 27, 2019, 04:27:33 AM

Hi All,

I am facing an issue while importing BP's in IRD. I always get below error:

[b]'Incomplete data, or the specified information is not within the allowable range'[/b]

I could not find anything in logs also nothing on Genesys KB.

can you please suggest what I can check further to fix this issue?

Title: Re: Business Process import failed
Post by: cavagnaro on August 27, 2019, 03:34:22 PM

Check CfgServer logs

Title: Re: Business Process import failed
Post by: terry on August 27, 2019, 05:11:38 PM

Might be related with config server starting to reject by default empty sections.
Could try to set config server option skip-annex-validation to 1 to make it behave in compatible with older versions mode.

Title: Re: Business Process import failed
Post by: gen_den on August 28, 2019, 09:46:27 AM

Thanks Terry it worked :)  :) :) :)