Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: efrainclg95 on September 11, 2019, 10:12:31 PM

Title: Table with call summary records
Post by: efrainclg95 on September 11, 2019, 10:12:31 PM

Good afternoon, expert friends, I hope you are well, I have a specific doubt:

PureEngage (Genesys) have a table or database where you register the calls one by one?

We need to know the call information for example between an agent and a customer.

I don't know if there is any table, if so, does it belong to any module? or it would be inside the GCTI base.

I remain attentive and thank you for your kind time in reading this specific doubt that I have.

thanks

Title: Re: Table with call summary records
Post by: cavagnaro on September 12, 2019, 07:12:31 AM

If you have InfoMart then you have it.