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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: abdel on September 27, 2019, 04:53:15 PM

Title: How to get value of attribute variables
Post by: abdel on September 27, 2019, 04:53:15 PM

Hi,

In URS logs, I want to get attribute value and attach it, example:

I want to get the value of [b]AttributeUserEvent[/b]

AttributeANI '+212699747308'
AttributeDNIS '430'
AttributeOtherDNRole 1
AttributeOtherDN '+212699747308'
AttributeThisDNRole 2
AttributeThisQueue 'VQ_CS_N1'
AttributeThisDN 'VQ_CS_N1'
AttributeCallType 2
AttributeCallID 243071
AttributeConnID 00bb02e7e16711c4
AttributeCustomerID 'Resources'
AttributeReferenceID 4294967295
[b]AttributeUserEvent EventAttachedDataChanged[/b]

Title: Re: How to get value of attribute variables
Post by: terry on October 04, 2019, 05:52:52 AM

What means get attribute value in URS log?

Title: Re: How to get value of attribute variables
Post by: cavagnaro on October 04, 2019, 06:08:21 AM

You can't, this are events properties. You can set a listener and will be a property of the object

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Title: Re: How to get value of attribute variables
Post by: cavagnaro on October 04, 2019, 06:11:15 AM

[quote author=terry link=topic=11447.msg52174#msg52174 date=1570168372]
What means get attribute value in URS log?
[/quote]I think he means to capture the value that URS logs shows

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Title: Re: How to get value of attribute variables
Post by: Kubig on October 04, 2019, 10:01:11 AM

You can developer your own listener (using PSDK) to catch that information/data or you can parse URS logs to get the values (this is not recommended as it requires debug logging which should be avoided in production environment)