Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ducth on September 28, 2019, 05:24:34 AM

Title: Do Genesys have "Authorization Codes" like as Avaya?
Post by: ducth on September 28, 2019, 05:24:34 AM

Hi Guy,

Do Genesys have "Authorization Codes" like as Avaya?
Configure an authorization code for each Agents that is allowed to make long distance calls, or select specific trunk to make a calls out?

Thanks

Title: Re: Do Genesys have "Authorization Codes" like as Avaya?
Post by: cavagnaro on September 28, 2019, 07:49:47 PM

There is no billing module yet. Maybe ask it as a FR.

Enviado de meu SM-G9650 usando o Tapatalk

Title: Re: Do Genesys have "Authorization Codes" like as Avaya?
Post by: genesysguru on September 29, 2019, 11:22:19 AM

Interesting discussion point though in terms of possible customised solutions and "how to" ...

Title: Re: Do Genesys have "Authorization Codes" like as Avaya?
Post by: cavagnaro on September 30, 2019, 09:32:03 PM

Well...kinda correcting myself. There is a Billing module: https://docs.genesys.com/Documentation/BDS/latest/Dep/ConfigPrerequisites
Yet, no way to create codes for dialing natively...as Craig mentions, could be an interesting integration/development