Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: tech on October 02, 2019, 10:38:10 AM

Title: Genesys Callback without ORS
Post by: tech on October 02, 2019, 10:38:10 AM

Hello All,

Is it possible to use Genesys Callback  without ORS implementation? If not, could cassandra servers deployed for GMS nodes be used for ORS?

Thank you.

Title: Re: Genesys Callback without ORS
Post by: David Alvarez on October 02, 2019, 10:47:23 PM

You could use an Outbound campaign, inserting data to a dial-up list through the REST service that OCS.

This could be an alternative.

Title: Re: Genesys Callback without ORS
Post by: Kubig on October 04, 2019, 09:59:12 AM

It can be used, but it depends on used version of GMS and ORS solution. Check available documentation or release notes for interoperability/supported version

Title: Re: Genesys Callback without ORS
Post by: Raja Sekhar on October 30, 2019, 09:30:01 AM

to answer your question, GMS Callback needs ORS for sure, and Cassandra is not required for ORS in this scenario, Just GMS uses it.