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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: AdriaanB on October 16, 2019, 08:04:49 AM

Title: Interaction Workspace Desktop log parsing
Post by: AdriaanB on October 16, 2019, 08:04:49 AM

Is there any log parser like Kazimir for Interaction Workspace Desktop?
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Title: Re: Interaction Workspace Desktop log parsing
Post by: gen_rtfm on October 19, 2019, 06:02:34 AM

Hi, not that I know of.

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Title: Re: Interaction Workspace Desktop log parsing
Post by: AdriaanB on October 29, 2019, 11:59:15 AM

Thanks gen_rtfm, I made may own parsing macro.

Title: Re: Interaction Workspace Desktop log parsing
Post by: nonny on October 30, 2019, 09:45:41 AM

Can you share that macro please?

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Title: Re: Interaction Workspace Desktop log parsing
Post by: AdriaanB on October 31, 2019, 07:52:04 AM

It is just a Textpad Macro:
Getting a general view of treated calls:
Find and Mark following lines with reg expressions on:

State:.*\[voice
\] ERROR
Voice strategy 'VoiceProtocolEventStrategy'.*Processing msg \[Name\]
Request Policy ArePossible begin: Interaction ID
AgentStatusNotReadyCommandHandler
AgentStatusReadyCommandHandler

Copy bookmarked lines
Paste in new file
Clean the lines with find/replace.
---

Another Macro, using the result of the preceding macro is getting the ACW timings:
Find and Mark following lines with reg expressions on:
State:LoggedOut
State:LoggedIn
State=PresentedIn
\[AgentEvent Begin\] EventAgentNotReady AgentID.*State:AfterCallWork
AgentStatusNotReadyCommandHandler
AgentStatusReadyCommandHandler

Copy bookmarked lines
Paste in new file