Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jimmy on January 01, 1970, 12:00:00 AM

Title: Received Abandoned call once Agent login
Post by: Jimmy on January 01, 1970, 12:00:00 AM

Hi.. when all the agent is logon to softphone and is free to receive any call but when its ringing immeditately it hit with abandoned call. Can anyone help to check on my tserver log file? The agent is hlati.Thanks!

Title: Received Abandoned call once Agent login
Post by: ecki on January 01, 1970, 12:00:00 AM

Yes, I will try, send it me.