Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vma on October 25, 2019, 06:57:03 AM

Title: LVQ statistic returned by URS
Post by: vma on October 25, 2019, 06:57:03 AM

Hello,

I'm trying to use the lvq statistic returned by URS (detailed here: https://docs.genesys.com/Documentation/R/8.1.4/Ref/EstWaitTime#InVQWaitTime_Enhancement)
So from browser I call http://host:port/urs/call/max/lvq/VirtualQueueName?tenant=Resources but I always get an empty JSON back.
If I place a call in queue and I use the connid instead of max it works fine.

Anyone know if I should configure something else?

Thanks!

Title: Re: LVQ statistic returned by URS
Post by: terry on October 26, 2019, 12:47:27 AM

Does it work if first place call in queue, ask lvq for this call and after that (some time later) ask lvq for the same virtual queue but now with max?

Point basically - at moment of asking for lvq make sure such virtual queue will be in URS memory (virtual queue is object URS creates when running strategy, specifically when some target selection object is executed). Once created virtual queue stays in URS memory forever.