Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Raja Sekhar on November 11, 2019, 03:07:13 PM

Title: Eservices userdata option
Post by: Raja Sekhar on November 11, 2019, 03:07:13 PM

Hi  Team,

In voice we have consult-user-data under T-server options for handling user data between clients.

Do we have such option in Interaction server for e Services, i am facing some Userdata update issue between clients in GMS Chat.

Title: Re: Eservices userdata option
Post by: hsujdik on November 11, 2019, 04:55:03 PM

I'm not totally sure, but I believe that in conferences or transfers, they always behave as if "consult-user-data" was set to "joint" on multimedia. And, as far as I know, this cannot be changed (not sure if any update came out making it possible)

Title: Re: Eservices userdata option
Post by: Raja Sekhar on December 05, 2019, 12:12:05 PM

Thank you