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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesyslearner on November 14, 2019, 02:50:06 AM

Title: Sort data retrieved via Interaction Search on WDE
Post by: genesyslearner on November 14, 2019, 02:50:06 AM

Hi Experts,

I am looking for a solution to sort the data by date for the data retrieved via Interaction Search on WDE. As i understand on going through the Genesys documents that sorting feature is available for UCS 9.x and not for UCS 8.5. So is it the final word or is it possible to achieve it on UCS 8.5.x?

As our customer may not be ready to upgrade UCS as of now, so we need to look for every way possible on UCS 8.5. Any help/pointer is highly appreciated.

Title: Re: Sort data retrieved via Interaction Search on WDE
Post by: Kubig on November 19, 2019, 08:54:46 AM

There is no OOB option how to achieve that without deploying UCS in release 9.X. If you need to achieve that on current version, you have to develop your own solution through WDE customization

Title: Re: Sort data retrieved via Interaction Search on WDE
Post by: genesyslearner on November 22, 2019, 09:38:43 AM

Thank you for the inputs Kubig.  :)