Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on November 19, 2019, 07:37:39 AM

Title: ConnID Vs CallID
Post by: Noufal on November 19, 2019, 07:37:39 AM

Dears ,

What is the difference between ConnID and CallID ?

Which one is the will be the unique for a call till end , which one will be change ? in which state it get changes?


Regards ,

Title: Re: ConnID Vs CallID
Post by: Kubig on November 19, 2019, 08:56:09 AM

CallID should be unique for entire call. ConnID can be changed by many factors - like multi-site,etc.