Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Noufal on November 19, 2019, 07:40:24 AM

Title: Genesys inbound Call Flow
Post by: Noufal on November 19, 2019, 07:40:24 AM

Can any one explain Genesys inbound voice call flow in very details . (With GVP and without)

Like 1) Call comes from PBX( PBX is external device which sends calls to SIP)
2) SIP -----
3)Resource Manager

Title: Re: Genesys inbound Call Flow
Post by: Kubig on November 19, 2019, 08:53:16 AM

Read available documentation - especially Integration guide for SIP Server with Genesys Media Server. There is a great description how it works in general and also general instructions how to deploy it. if you have any specific trouble or questions, feel free to ask here.