Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: marmota on November 22, 2019, 05:23:59 PM

Title: Call status via API
Post by: marmota on November 22, 2019, 05:23:59 PM

Hi guys. Need to get outbound call status from 3rd party software that knoes callId - indeed, top-view is more than sufficient - something like "answered "and "dialedButNotAnswewred" (no need to go deeper in Events). Got through manuals of Web Services, UCS, StatServer API (GMS) bud didn't find. Searched at forum but didn't find an answer either. Can you resomment if this is possible? Or the answer is Informart?

Title: Re: Call status via API
Post by: hsujdik on November 22, 2019, 07:07:03 PM

I believe that only in InfoMart as you mentioned. There is no API to get the result of the calls made that I am aware of

Title: Re: Call status via API
Post by: cavagnaro on November 23, 2019, 12:00:02 AM

No, no such API, not even InfoMart could provide dialedButNotAnswered...what you can do is enable OCS AuditLogs and get the info from there.

Title: Re: Call status via API
Post by: hsujdik on November 25, 2019, 03:10:36 PM

[quote author=cavagnaro link=topic=11488.msg52326#msg52326 date=1574467202]
No, no such API, not even InfoMart could provide dialedButNotAnswered...what you can do is enable OCS AuditLogs and get the info from there.
[/quote]
I believe InfoMart  can do that if configured properly