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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vijayp_genesys on November 27, 2019, 07:22:17 PM

Title: Get Total Call count - Genesys Composer
Post by: vijayp_genesys on November 27, 2019, 07:22:17 PM

In Genesys Composer, how to get total call count? is there any inbuilt function?

Title: Re: Get Total Call count - Genesys Composer
Post by: cavagnaro on November 27, 2019, 11:01:57 PM

Can you clarify your question? Total Call Count? On what? Where?

Title: Re: Get Total Call count - Genesys Composer
Post by: vijayp_genesys on December 03, 2019, 08:07:08 PM

I have IVR application in GVP and i have requirement to offer survey on random basis, i.e. based on call count - every nth caller. For this, i need total call count to determine the nth caller (every 5th caller). So for this, in genesys composer, how we can get total call count that hit the particular IVR profile for the current date?

Title: Re: Get Total Call count - Genesys Composer
Post by: cavagnaro on December 03, 2019, 08:19:50 PM

Not a chance. Gvp doesn't have statistics about that. Maybe at your strategy you can send a kvp to determine if survey will be done or not, yet again, you would need to monitor how many calls have been already entered in a time window.
Or, just use a random function


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Title: Re: Get Total Call count - Genesys Composer
Post by: vijayp_genesys on December 03, 2019, 08:47:26 PM

Is there is an way to use platform sdk to call stat server statistics to get call count?

Title: Re: Get Total Call count - Genesys Composer
Post by: cavagnaro on December 03, 2019, 08:49:05 PM

Well...then you are talking about including a net or jar dependency. There just is to do a dev job. Technically is possible... Yet...doesn't sound a good solution.

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Title: Re: Get Total Call count - Genesys Composer
Post by: vijayp_genesys on December 03, 2019, 09:20:34 PM

Thank you so much, i will have custom counter and use it.

Title: Re: Get Total Call count - Genesys Composer
Post by: ynlyst on December 05, 2019, 05:53:19 AM

I never have experience of creating own stat in Transaction list. Here some idea,
The default stat in transaction list not include the stat you mentioned, you may try to create one with different mask, category, time profile and test with SDATA.

Title: Re: Get Total Call count - Genesys Composer
Post by: sourabh on January 18, 2021, 05:08:55 PM

[quote author=vijayp_genesys link=topic=11490.msg52353#msg52353 date=1575408034]
Thank you so much, i will have custom counter and use it.
[/quote]

Can you please share how you achieved it.

Title: Re: Get Total Call count - Genesys Composer
Post by: cavagnaro on January 18, 2021, 05:23:49 PM

Hummm again, GVP has no access to StatServer unless you are using ORS/Composer above it.
Maybe what you can do is to attach a KVP before transfering to GVP, at WDE or some strategy at URS, that then URS can get the stat you want, attach it and then GVP or the strategy itself, decides to call Survey or not.
But again, GVP won't do such connection to StatServer.

Title: Re: Get Total Call count - Genesys Composer
Post by: sourabh on January 18, 2021, 06:11:48 PM

Thanks for your reply cavagnaro, I am trying to build a function to send calls to switch based on percentage allocation in GRAT. for example:- switch 1 - 70% and switch 2 - 30%.  Currently using random function to transfer the calls. So if there is any function in ORS(no GVP) which can return the total calls I can use that to identify on which switch I have to send the call.

Title: Re: Get Total Call count - Genesys Composer
Post by: cavagnaro on January 18, 2021, 09:17:53 PM

Well... If you now have ORS you can easily use SDATA to get statistics

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