Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: fatihgegin on December 10, 2019, 01:12:24 PM

Title: Pulse Display
Post by: fatihgegin on December 10, 2019, 01:12:24 PM

"Pulse is running in read-only mode. You cannot save any changes"  I get an error on the Pulse screen.
conf server restarted.

Thank You

Title: Re: Pulse Display
Post by: Kubig on December 10, 2019, 01:44:04 PM

Is Pulse database fully available? What say Pulse collector and Pulse app logs?

Title: Re: Pulse Display
Post by: fatihgegin on December 10, 2019, 02:04:01 PM

Yes Database fully available. Pulse Collector log

2019-12-10 16:57:36.873 INFO (5292) Heartbeat: Updated.
2019-12-10 16:57:36.914 INFO (7100) Error: Layout(00505690164f-a268-11e9-725c-60b764ca,6): (998) Some data requests to the data source [0] completed with error.
2019-12-10 16:57:36.933 INFO (7100) Error: Layout(00505690164f-a268-11e9-725b-b308cee8,8): (998) Some data requests to the data source [0] completed with error.
2019-12-10 16:57:36.944 INFO (7100) Error: Layout(00505690164f-87fe-11e9-77b9-46068bdc,10): (998) Some data requests to the data source [0] completed with error.
2019-12-10 16:57:36.969 INFO (3896) Error: Layout(00505690164f-ab6d-11e9-b51f-0ecb9f79,13): (998) Some data requests to the data source [0] completed with error.

Title: Re: Pulse Display
Post by: Kubig on December 10, 2019, 02:22:10 PM

What say Pulse logs? The log messages from collector are not related to "read-only" state as it propably means problem in statistic definition within any of existing template or something similiar.

Title: Re: Pulse Display
Post by: fatihgegin on December 11, 2019, 10:34:06 AM

Pulse does not write log.

Title: Re: Pulse Display
Post by: fatihgegin on December 11, 2019, 12:04:28 PM

I restarted Gax. but porblem.
The problem persisted.
restart restart solves the problem.

thank you.