Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: renato on December 13, 2019, 06:55:59 AM

Title: Sending email with First name and last name
Post by: renato on December 13, 2019, 06:55:59 AM

Hi All,

I've have built some code that sends and email and i just need to insert the agents first name and last name in to it.
Unfortunately I am unable to get these variables, the only variable that i can get is the CFGObjectID but that only returns their ID in GAX.

I am under the impression you can build in Jscript as well for CCPulse+ but i would prefer if there was a VBscript code.  currently running v8.1

Thanks you :)

Title: Re: Sending email with First name and last name
Post by: ynlyst on December 31, 2019, 04:24:42 AM

From knowledge manager or e-service manager. using field code something like <$Agent.FirstName$><$Agent.LastName$> to insert the agent name.