Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: smel1234 on December 14, 2019, 10:13:39 PM

Title: CCPulse retrieve custom information for outbound
Post by: smel1234 on December 14, 2019, 10:13:39 PM

Hi All

do you know if there is any way to get statistics through query/store procedure in ccpulse for outbound? or is there any way to develop change java extension

Title: Re: CCPulse retrieve custom information for outbound
Post by: cavagnaro on December 16, 2019, 05:17:54 PM

What are you trying to measure that already isn't available?

Title: Re: CCPulse retrieve custom information for outbound
Post by: caractacus on December 27, 2019, 06:20:57 PM

No there is no way to hack the OCCStatExtension.  That is to say there is no supported way to do so, you might be able to do it if you really put your mind to it but don't expect Genesys to support the end result.

You can, however, customise the SR stored procedure, with any valid SQL,  to populate up to five custom counters.  Details of this are in the Outbound Deployment Guide, I think it is under the calling list object section.