Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: harun on January 06, 2020, 07:23:03 AM

Title: Play Digit in Composer routing application
Post by: harun on January 06, 2020, 07:23:03 AM

Hi

We are new in the Genesys platform,
Need to know how to play Digit in Composer Routing Application? ,

Any idea how this can be achieved.

we are directly working in composer routing application,
If you have any procedure for playing digit in a routing application please share it with us.

We have previous experience in CISCO, Avaya IVR platforms.

Thanks
Harun

Title: Re: Play Digit in Composer routing application
Post by: cavagnaro on January 06, 2020, 02:43:53 PM

Just like in IRD... Exactly the same. Will depend to start on your pbx. If using sip server then you depend on MCP guides.


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Title: Re: Play Digit in Composer routing application
Post by: harun on January 07, 2020, 05:51:10 AM

Thank you for the reply

We are new in the Genesys platform, No idea about IRD , we are directly working in composer routing application,
If you have any procedure for playing digit in a routing application please share it with us.

We have previous experience in CISCO, Avaya IVR platforms.

Thank you

Title: Re: Play Digit in Composer routing application
Post by: cavagnaro on January 09, 2020, 02:13:42 PM

Check your TServer guide, see if supports PlayDigit treatment.
If so, execute it in your Composer Route application.
Check URS User Guide as well to understand the block, even if referenced to IRD, Composer has the exact same properties

Title: Re: Play Digit in Composer routing application
Post by: harun on January 20, 2020, 04:33:36 AM

Thank you ,