Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on January 06, 2020, 10:44:56 AM

Title: How to send attached variable form IRD to Composer
Post by: Gautham on January 06, 2020, 10:44:56 AM

Hi All,

I have developed one IRD strategy where I am assigning and attaching a variable  as KVP. After i am using Troute function to divert the call to Trunk group. There is a callflow associated with this TG.

The IRD attached variable(KVP) I like to use in GVP call flow. I tried by using assign block. But the value is not getting assigned.

Kindly help me out.

Thanks,
Gowtham

Title: Re: How to send attached variable form IRD to Composer
Post by: cavagnaro on January 06, 2020, 02:41:32 PM

Check deployment guide for URS centric based mode. There are a few configurations to be done before. Post at least your configuration and logs for that call.


Enviado de meu SM-N9600 usando o Tapatalk

Title: Re: How to send attached variable form IRD to Composer
Post by: Raja Sekhar on January 17, 2020, 09:04:11 AM

may be refer the option called [b]userdata-map-filter[/b], which is responsible for carrying userdata between route point and (trunk groups , voip DN's). Configure the value of options as * or prefix of the userdata that should be sent.
refer SIP deployment doc.