Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: brentymf on January 17, 2020, 01:21:24 AM

Title: Scheduling Agent Skills
Post by: brentymf on January 17, 2020, 01:21:24 AM

Hi All,

Apologies if there is a thread that addresses this (i couldnt see one).

I am looking to have skills added/removed at different time intervals. Essentailly, I want to be able to automatically have an agents skills set at say 8AM. Then at 10AM i want the current skill removed and a new skill added without having to remember to manually do it myself.

I typically use Configuration Manager Version v8.1.300.19 but also have GAX 8.5.2(8.5.220.34)

Any suggestions would be greatly appreciated.

Thanks,

Brent

Title: Re: Scheduling Agent Skills
Post by: cavagnaro on January 17, 2020, 04:39:58 AM

No, unfortunately there is no way with that.
I think that with WFM you can do it.
Maybe you will need to develop some tool to achieve that


Enviado de meu SM-N9600 usando o Tapatalk

Title: Re: Scheduling Agent Skills
Post by: hsujdik on January 17, 2020, 02:29:15 PM

I think spotlight may be able to do this. It's a 3rd Party integration

https://appfoundry.genesys.com/filter/pureengage/listing/0753e53e-d9a4-48d7-9928-02861860dc0e

Title: Re: Scheduling Agent Skills
Post by: vijayp_genesys on January 30, 2020, 07:22:54 PM

This is possible using DCCM, new tool developed by pointel and can be found in genesys appfoundry. Please get details about licensing, or else develop your own tool