Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on January 28, 2020, 09:43:12 PM

Title: Filter calls to be analyzed by Speech Analytics
Post by: cavagnaro on January 28, 2020, 09:43:12 PM

Hi guys
Is there anyway I can select which calls to be processed on Analytics? I mean for example I record calls from 3 AG and then just apply Analytics to AG #1?
Is that possible?