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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: IVIik on February 13, 2020, 01:32:05 PM

Title: agent-greeting / customer-greeting override
Post by: IVIik on February 13, 2020, 01:32:05 PM

Hi all, does anyone out there override 'agent-greeting' and 'customer-greeting' set on an agent login by setting the same in a routing strategy using UpdateExtension?

We've tried it and despite the SIP deployment guide stating it should take precedence; It does not.

We have removed the greetings from the agent login to prove the strategy setting the greetings in AttributeExtension does work. It does.

Thanks