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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CASANOVA on February 13, 2020, 06:38:18 PM

Title: Limiting the Shared workbin count in Agent/Wde level
Post by: CASANOVA on February 13, 2020, 06:38:18 PM

Dear All,

Need your suggestion. Can we limit shared workbin count on agent or wde level. I could see max-workbin-interaction on interaction server level.

Is there any possibility that we can control the same on Agent/WDE level

Thanks

Title: Re: Limiting the Shared workbin count in Agent/Wde level
Post by: cavagnaro on February 14, 2020, 06:02:35 PM

What do you mean? Why you want to limit? Better to monitor the workbin and if he has items older than x days took an action
Why make the agents life harder?

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Title: Re: Limiting the Shared workbin count in Agent/Wde level
Post by: CASANOVA on February 14, 2020, 06:20:14 PM

Hi,

Presently the count is 600 in our environment for shared workbins. We just want to reduce the count.

Is there any way i can limit shared workbin count at Agent/Ade level ??

We have a huge mail flow in one of our Mailboxes due to that supervisors are not able to manage effectively with shared workbins.

Thanks

Title: Re: Limiting the Shared workbin count in Agent/Wde level
Post by: cavagnaro on February 14, 2020, 06:35:10 PM

No way to limit, unless via strategy you do as said something periodically with old items.
Limit is not going to solve your problem for what you explain, it is only going to get worst


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Title: Re: Limiting the Shared workbin count in Agent/Wde level
Post by: CASANOVA on February 14, 2020, 07:03:15 PM

Thanks Cavagnaro.

Thanks for your time and suggestion. Will try in strategy level.

Thanks.