Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Title: BUSINESS CONTINUITY
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Hi,

I've been asked to provide our business with a "new" disaster recovery plan, since moving from WinNT to Win2K. We do not have HA or a warm standby to hand at present. Does anyone have any advice for rebuilding a Win2K CME dB Server with SQL2K, in the case of the CME dB becoming damaged or unavailable?

Ta.

Tony

Title: BUSINESS CONTINUITY
Post by: sid on January 01, 1970, 12:00:00 AM

Talk to your DBA. Even if you don't have Genesys HA you can have a replicated database. That will provide you proteccion in the event of database failure, but not Genesys' component failures.

Title: BUSINESS CONTINUITY
Post by: Vic on January 01, 1970, 12:00:00 AM

Tony,

what od you mean by disaster recovery? Are you focusing on DB alone, or are you talking about the whole Genesys environment (including the binaries?)

Also, how soon would you need your system to be operational again?

Title: BUSINESS CONTINUITY
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Vic,

This is more in line with being able to emulate a whole Server, including Server DHCP ID and IP/MAC Addresses. Our Technical Networks came up with a Ghosting process which appears to work. As soon as I have full details, I'll "make notes" here.