Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sudoreaper on March 05, 2020, 03:46:22 PM

Title: CCPULSE Theshold Example
Post by: sudoreaper on March 05, 2020, 03:46:22 PM

Hello all!

I am new to the CCPulse scene. My company is extremely strict with access control, and while our enterprise IT team has allowed me to create thresholds/actions previously by way of standing next to me as they login, this unfortunately is not a possibility going forward. Would anyone like to share there physical threshold file to a guy who has spent quite some time researching outside options? Really all I need is a threshold for greater than 1, but if someone wouldnt mind spending a few minutes creating threshold/actions for me, I do have a few I would like to setup.

Title: Re: CCPULSE Theshold Example
Post by: Janis on March 05, 2020, 07:24:38 PM

I’d install MSSQL Express Edition + Configuration Server + Configuration Manager + StatServer + CCPulse on personal computer and use it to create files needed.

Title: Re: CCPULSE Theshold Example
Post by: sudoreaper on March 05, 2020, 07:46:58 PM

Definitely something Ive considered, however I do not have the required install files needed to accomplish this. If you do have a link to repository with these files, would definitely appreciate a share.

Title: Re: CCPULSE Theshold Example
Post by: Janis on March 06, 2020, 08:35:06 PM

Are you still ready for playing with Genesys?
1) Install MSSQL Express (mixed authentication mode). I have version 2017.
2) Enable TCP/IP connection to MSSQL with SQL Server Configuration Manager (https://docs.microsoft.com/en-us/sql/relational-databases/sql-server-configuration-manager?view=sql-server-ver15)
3) Download files from my onedrive https://1drv.ms/u/s!AlnxlWqYtz_jg_FcByHAb8qo7j0zbA?e=bjCacM
4) Restore db Config85.bak
5) extract Binaries.zip to C:\Genesys
6) edit password in C:\Genesys\ConfigurationServer85\confserv_Config85.cfg
7) start config server and statserver by using shortcuts provided
8.) install configuration manager and CCPulse

Title: Re: CCPULSE Theshold Example
Post by: sudoreaper on March 10, 2020, 02:45:34 PM

:o
Thank you!
Ill run through the installation in a few days, and let you know if I run into any snags. I really appreciate you taking the time to provide me with such an in depth answer.

Title: Re: CCPULSE Theshold Example
Post by: Janis on March 10, 2020, 03:01:18 PM

The only problem is that you can not do any test calls in such configuration. Adding SIPServer or Interaction Server requires license.

Title: Re: CCPULSE Theshold Example
Post by: sudoreaper on March 10, 2020, 07:49:05 PM

Honestly, as long as I can get the thesholds and actions wizard running, I can do the testing on my enterprise machine. Its just a question of being able to access it. I went as far to try to manually edit existing thesholds in a hex editor to no avail. If anything I can share my current threshold file. My assumption is that I will be able to create this threshold file on my personal workstation and then move the file to the directory on my enterprise managed PC and then it works. Am I correct in this assumption?

Title: Re: CCPULSE Theshold Example
Post by: Janis on March 10, 2020, 08:08:06 PM

Yes, you create new files in this CCPulse.