Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: marc-i2x on March 26, 2020, 01:38:08 PM

Title: Genesys error codes etc.
Post by: marc-i2x on March 26, 2020, 01:38:08 PM

Hi!

we are working on an active recording solution for Genesys. We have received the platform sdk for this, but the documentation is rather scarce...

As a start, I'm looking for a reference for the various codes used when communicating with TServer. My current code looks like this

IMessage request = RequestPrivateService.Create(
                                3013, // GSIP_RECORD_START
                                eventEstablished.ThisDN,
                                eventEstablished.ConnID,

Where can I get a proper definition of the 3013 from? And where are the errors (e.g., 41) defined?

Thanks for any help!

Marc

Title: Re: Genesys error codes etc.
Post by: Kubig on March 26, 2020, 01:50:13 PM

Check the available official documentation (for example https://docs.genesys.com/Documentation/PSDK/latest/TlibRef/TPrivateService , https://docs.genesys.com/Documentation/System/Current/GenEM/GenesysEvents, etc)

Title: Re: Genesys error codes etc.
Post by: marc-i2x on March 26, 2020, 03:24:46 PM

Thanks for the quick response! I'm aware of this documentation, but cannot find the specific information that I'm looking for... Is there a comprehensive list of Genesys PSDK error codes somewhere?

Title: Re: Genesys error codes etc.
Post by: cavagnaro on March 26, 2020, 08:37:44 PM

There are no "PSDK" errors, errors come from the component you are trying to connect to.
Your question was the meaning for 313, check the class and what is that parameter intended to be

Title: Re: Genesys error codes etc.
Post by: hsujdik on March 27, 2020, 12:15:43 PM

[quote author=marc-i2x link=topic=11569.msg52721#msg52721 date=1585229888]
Hi!

we are working on an active recording solution for Genesys. We have received the platform sdk for this, but the documentation is rather scarce...

As a start, I'm looking for a reference for the various codes used when communicating with TServer. My current code looks like this

IMessage request = RequestPrivateService.Create(
                                3013, // GSIP_RECORD_START
                                eventEstablished.ThisDN,
                                eventEstablished.ConnID,

Where can I get a proper definition of the 3013 from? And where are the errors (e.g., 41) defined?

Thanks for any help!

Marc
[/quote]

Error 41 is Client not Registered.

You can check the TLib error codes on SIP Server deployment guide, Chapter 6: T-Library Functionality Support, Error Messages:
https://docs.genesys.com/Special:Repository/81fr_dep-sip.pdf?id=278979454427&page=Documentation/SIPS

Title: Re: Genesys error codes etc.
Post by: marc-i2x on March 30, 2020, 09:01:14 AM

[quote author=hsujdik link=topic=11569.msg52725#msg52725 date=1585311343]
Error 41 is Client not Registered.

You can check the TLib error codes on SIP Server deployment guide, Chapter 6: T-Library Functionality Support, Error Messages:
https://docs.genesys.com/Special:Repository/81fr_dep-sip.pdf?id=278979454427&page=Documentation/SIPS
[/quote]
Great! Thanks so much!