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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vijayp_genesys on March 31, 2020, 04:38:42 PM

Title: Attach Data missing on callback calls
Post by: vijayp_genesys on March 31, 2020, 04:38:42 PM

I am facing an issue on WDE screen popup, one of the attached data field is missing in popup during call back call. The same field is displaying on regular call, for callback we are using GMS, where the particular attached field alone missing?

Title: Re: Attach Data missing on callback calls
Post by: gen_rtfm on March 31, 2020, 05:01:22 PM

What kind of callback scenario is this, preview?

If I remember correctly I had to modify the subAgentInvitation.scxml, there's a code segment that has args._attach (could be named _args.attach) hardcoded to 'false' so you won't get the attached data on the pop-up/invitation.

Br

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