Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: AirForces2050 on April 02, 2020, 09:42:28 AM

Title: Limit User sessions on Agent Group
Post by: AirForces2050 on April 02, 2020, 09:42:28 AM

Hi,

Please does any one know a way to limit concurrent users sessions on agent group? If no, is there any limitation can be done on users logging to workspace by any criteria?

Title: Re: Limit User sessions on Agent Group
Post by: cavagnaro on April 02, 2020, 02:38:22 PM

No...you apply licenses by TServer.
I guess you have an area with specific number of licenses bought. There is where Multi Tenant comes in.
You can install a TServer (Any) for them and limit their licenses. Then you just interconnect to your other TServers via ISCC and voice routing.

Title: Re: Limit User sessions on Agent Group
Post by: genesysguru on April 02, 2020, 07:24:00 PM

Hi - it would be fairly trivial to create some custom code using the PSDK to keep track of concurrent logins and then force some appropriate action.

Regards

Title: Re: Limit User sessions on Agent Group
Post by: hsujdik on April 03, 2020, 03:10:17 AM

It also depends... if you are using free seats with Workspace SIP Endpoint, you could limit by a Place Group.
The company I work for is also developing a tool that one of the features is something like this, based on PSDK. I can check it out if you want to