Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gaia on April 06, 2020, 09:04:28 AM

Title: Fetch agent détails
Post by: Gaia on April 06, 2020, 09:04:28 AM

Hi Genesysers,

Hope you'all fine with this lockdown measures wordwilde.

Is there a URS fuction to have the last name and first name of the agent who initiated a consultation using emplyeeID (IW_RoutingBasedOriginalEmployeeId)

I am using composer.

Thanks for your Help

Gaia

Title: Re: Fetch agent détails
Post by: René on April 06, 2020, 09:49:37 AM

Hi Gaia,

Yes, there exists such possibility using URS FindConfigObject function. You can find details here - [url=https://docs.genesys.com/Documentation/R/latest/Ref/FunctionsUpdate]https://docs.genesys.com/Documentation/R/latest/Ref/FunctionsUpdate[/url]

R.

Title: Re: Fetch agent détails
Post by: Gaia on April 06, 2020, 10:36:40 AM

Thank you  :) ;) ;)