Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kamalnba on April 15, 2020, 01:27:34 AM

Title: Cisco CUCM _ CUCM T-Server - Monitoring Agents over SIP
Post by: kamalnba on April 15, 2020, 01:27:34 AM

Hi,

I am working on a project to move agents from Cisco Harphone to Jabber and monitoring those agents over SIP via Genesys. I have configured everything according to the document attached however I still don't see Subscription messages from T-Server to CUCM.

https://docs.genesys.com/Documentation/SIPS/8.1.1/IntegrationReferenceManual/CUCMOverview


Any suggestions?

Title: Re: Cisco CUCM _ CUCM T-Server - Monitoring Agents over SIP
Post by: hsujdik on April 16, 2020, 09:41:22 PM

Can you send how are your Trunk, VoIP Service and Extension DNs configured?