Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: memo on April 15, 2020, 09:46:44 AM

Title: error in strategy: 0014 Unknown server (GetDataBaseInfo)
Post by: memo on April 15, 2020, 09:46:44 AM

i don't know what's happen?

[color=red][b]error in strategy: 0014 Unknown server (GetDataBaseInfo)
[/b][/color]

15:53:05.122_I_I_01a902f4f22b7813-x [09:06] >>>>>>>>>>>>start interp()

    _I_I_01a902f4f22b7813-x [09:04] ASSIGN: __Return(SCRIPT) <- STRING[1,0]: ""

    _I_I_01a902f4f22b7813-x [07:46] no error mode for this call

    _I_I_01a902f4f22b7813-x [09:04] ASSIGN: __Return(SCRIPT) <- STRING[5,0]: ""

    _I_I_01a902f4f22b7813-x [09:04] ASSIGN: __DBReturn(SCRIPT) <- STRING[6,0]: ""

    _I_I_01a902f4f22b7813-x [09:04] ASSIGN: __DBStrReturn(SCRIPT) <- STRING[6,0]: ""

    _I_I_01a902f4f22b7813-x [09:04] ASSIGN: __TargetVar(SCRIPT) <- STRING[6,0]: ""

    _I_I_01a902f4f22b7813-x [09:04] ASSIGN: l_ivrkey(LOCAL) <- STRING[1,16]: "01a902f4f22b7813"

    _I_I_01a902f4f22b7813-x [09:04] ASSIGN: l_procnum(LOCAL) <- STRING[2,4]: "9999"

    _I_I_01a902f4f22b7813-x [09:04] ASSIGN: l_remark(LOCAL) <- STRING[2,7]: "NC1_END"

15:53:05.138_I_I_01a902f4f22b7813-x [07:38] HERE IS XDATA

    _I_E_01a902f4f22b7813-x [09:04] error in strategy: 0014 Unknown server (GetDataBaseInfo)

    _I_I_01a902f4f22b7813-x [09:04] OP_XCALL_NO_RESULT: func Exit returns INTERP_STOP(0), go to stop handling

    _I_I_01a902f4f22b7813-x [01:0a] <<<<<<<<<<<<stop interp

Title: Re: error in strategy: 0014 Unknown server (GetDataBaseInfo)
Post by: gen_rtfm on April 15, 2020, 12:03:36 PM

Hi,

Do you have a dap configured and listed in urs connections?

Br

Skickat från min Mi MIX 3 5G via Tapatalk

Title: Re: error in strategy: 0014 Unknown server (GetDataBaseInfo)
Post by: JavierG123 on December 18, 2023, 06:04:54 PM

Thank you very much! I have totally forgotten to add the DAP into URS connections.