Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on April 16, 2020, 09:53:18 AM

Title: Should we consider moving away from CCPulse
Post by: PFCCWA on April 16, 2020, 09:53:18 AM

Hello

With the introduction of GCXI Analytics, I am trying to determine whether we need to migrate away from CCPulse (to Pulse?).
This would form part of our version upgrade.
Looking at current roadmaps I cannot see anything in reference to CCPulse so presuming it is not part of the future.

thanks,

Title: Re: Should we consider moving away from CCPulse
Post by: borkokrz on April 17, 2020, 08:07:29 AM

Look at this. https://pureengage.ideas.aha.io/ideas/ENINB-I-550. I've think it sums up all the aspects.