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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesys_techie on April 23, 2020, 05:03:01 PM

Title: All value for hints parameter
Post by: genesys_techie on April 23, 2020, 05:03:01 PM

I am trying to figure out if there is any documentation that would show what all values for hints can be used? Specifically in ORS/URS routing.

Title: Re: All value for hints parameter
Post by: Kubig on April 23, 2020, 07:29:09 PM

What do you mean by "hints"? Try to better explain what you would exactly achieve.

Title: Re: All value for hints parameter
Post by: genesys_techie on April 24, 2020, 01:47:25 PM

[quote author=Kubig link=topic=11591.msg52821#msg52821 date=1587670149]
What do you mean by "hints"? Try to better explain what you would exactly achieve.
[/quote]

hints parameter could be used in Composer.

For example:
[code]
For answering machine detection:
{
"file":"https://gms.com/genesys/1/document/service_template/callback/src-gen/../Resources/SampleTreatments/call_fail_ans_machine.wav",
hints:{"am-beep-detection":"on"}
}
[/code]