Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Phil on January 01, 1970, 12:00:00 AM

Title: Changing DN Group Names in 6.5
Post by: Phil on January 01, 1970, 12:00:00 AM

I am trying to rename a DN Group in Config Man, but I get a message advising that 'SCEE012 Additional Action Required.' I have tried to disable the group then do it again but the same thing happens.

Any Idea's?

Phil

Title: Changing DN Group Names in 6.5
Post by: WO on January 01, 1970, 12:00:00 AM

You have to remove the DNs from the DNGroup first. I guess this kind of defeats what you're trying to acheive.

Title: Changing DN Group Names in 6.5
Post by: AR on January 01, 1970, 12:00:00 AM

I can rename my DN Groups without removing the DN:s! Genesys 6.5, Single tennant on MSSQL.

Are you using a Super Administrator account?

Title: Changing DN Group Names in 6.5
Post by: Superglide on January 01, 1970, 12:00:00 AM

You cannot change the name of the agent group in CME without changing the name of the agent group in the routing strategies. The string 'name' and 'NAME' are different, so the routing strategy won't be able to find any agents in the new agent group. Also, the applications are not smart enough to automatically change the strategy.

Title: Changing DN Group Names in 6.5
Post by: Phil on January 01, 1970, 12:00:00 AM

I've got it! You have to remove all the objects within the DN Group, change the name (within properties), then put the objects back in.

Doing this you don't lose any historical data collated.

Thanks for all your idea's!!


Phil