Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on May 08, 2020, 05:11:17 PM

Title: CCPulse FB Screenshot
Post by: cavagnaro on May 08, 2020, 05:11:17 PM

Hi guys,
Wondering, anyone can share some CCPulse/Pulse screenshots of FB queues, segmentation?
Genesys sales team came with a speech that without Infomart you don't have stats...lol!


Cheers

Title: Re: CCPulse FB Screenshot
Post by: Janis on May 08, 2020, 08:02:17 PM

Maybe they just knows that “All versions of Contact Center Analyzer (CCA) entered End of Life (EOL) on May 31, 2019 and reach End of Support on May 31, 2021.”.

Title: Re: CCPulse FB Screenshot
Post by: cavagnaro on May 08, 2020, 11:43:35 PM

Yeah, but even on RealTime you have no need of CCA, only StatServers. CCA is historical