Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: GenesysUser2202 on May 08, 2020, 07:53:58 PM

Title: Outbound Calling List mandatory field (record_status) not changing to Retrieved
Post by: GenesysUser2202 on May 08, 2020, 07:53:58 PM

Hi,

    I manually inserted a record, loaded and started the campaign but the record_status field is not changing to Retrieved from Ready. I have an agent login and ready. Any ideas are on what could be causing this issue?

Thanks,
KA

Title: Re: Outbound Calling List mandatory field (record_status) not changing to Retrieved
Post by: cavagnaro on May 08, 2020, 08:02:36 PM

Check OCS logs
Validate your dialing time and time zone


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