Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vijayp_genesys on May 27, 2020, 04:56:33 PM
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Currently we are using WDE and planning to move to WWE, with my initial analysis, i have below questions,
1. What is the need of cassandra db here? what we are going to do with cassandra?
2. Any configuration db [b]version[/b] upgrade is needed when moving to WWE?
3. The current WDE has customization to do remote logout of agents by supervisor and CRM (salesforce) integration. I know salesforce integration can be in done, but how about the remote logout, is that comes inbuilt or again we need to do customize?