Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: marmota on May 27, 2020, 08:05:26 PM

Title: Separating IM from Voice at WWE
Post by: marmota on May 27, 2020, 08:05:26 PM

Hi! Could you advise:
1) is it posible to manage IM statuses (Ready/NR) separately from Voice at WWE?
2) is same possible at WDE using one DN?